Refund policy

Effective Date: September 15, 2026

Your comfort and peace of mind are paramount at Dormira™. Because we maintain strict quality control and supervision in our own factory, we stand behind the durability and luxury feel of every product we make.

30-Day Return Window

If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return or exchange, your item must meet the following criteria:

• Must be in its original condition, unwrapped or gently tested, and free from stains, odors, or physical damage.
• Must include all original packaging materials and tags.

Non-Returnable Items

Items that have been heavily used, damaged due to improper cleaning/washing, or altered outside of factory guidelines cannot be accepted for refunds.

How to Initiate a Return

1. Contact our customer support team via WhatsApp (+92 3111 153 311) or email (support@dormira.pk) within 30 days of delivery.
2. Provide your order number and reason for return.
3. Our team will guide you on sending the item back to our facility. Once inspected and approved, we will process your replacement or refund promptly.