Refund policy
We offer a 30-day return guarantee for your peace of mind.
If you’re not satisfied with your purchase, you can request a return within 30 days of delivery.
Return Conditions
- Product must be returned to our provided return address
- Item should be in original condition (used items may still be accepted depending on condition)
- Return request must be approved before shipping
- Customer is responsible for return shipping unless the issue is from our side
How to Return
- Contact our support team to request a return
- Get approval and return instructions
- Ship the product to our address
- Share tracking details for confirmation
Refund Method
Refunds are processed via:
- Bank transfer
- Original payment method (if applicable)
Processing Time
- Refunds are issued within 5–7 working days after approval and inspection
Important Conditions
- Refunds are only issued after product inspection
- Shipping charges are non-refundable, unless the error is from our side
- If the product is damaged due to misuse, refund may be declined
Damaged or Wrong Product
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- We will arrange replacement or full refund at no extra cost
Our Promise
Your comfort matters. Dormira™ stands behind every product with quality, trust, and customer satisfaction.